1.Site name and owner
These General Conditions of Sale ("General Conditions of Sale" or, alternatively, "GCS") govern the offer and sale of Products distributed via the olympianstore.it website by OLYMPIAN'S Srl, Via Brodolini, 35, Figline e Incisa Valdarno 50063 (Florence)
VAT number/Tax Code IT03927250484 Business Registry Number No. 399881/p>
The Website is the property of OLYMPIAN'S Srl
2.Scope of application of the GCS
2.1 The offer and sale of the Products on the Site constitutes a distance contract governed by Section I, Title III (article 45 and subsequent articles) of the Italian Legislative Decrees N. 205 of 6 September 2005, ( "Consumer Code") and N. 70 of 9 April 2003, which governs e-commerce.
2.2 These General Conditions of Sale apply to all contracts concluded with OLYMPIAN'S via the website.
2.3 The General Conditions of Sale may be modified at any time. Any changes and/or new conditions will come into force from the moment they are published on the Website under the heading "General Conditions of Sale". Users are therefore advised to access the Website regularly and to consult the latest version of the General Conditions of Sale before making purchases.
2.4 The applicable General Conditions of Dales are those in force on the date of submission of the purchase order and are available in Italian.
2.5 These General Conditions of Sale do not regulate the sale of products offered by parties other than OLYMPIAN'S on the site via links, banners or other hyperlinks. Before engaging in commercial transactions with these parties, users should check the respective conditions of sale.
2.6 It is the user's responsibility to read carefully user these General Conditions of Sale, which may be accessed in the "General Conditions of Sale" section of OLYMPIAN'S website, and which the user is permitted to copy, store and reproduce, along with all the other information that OLYMPIAN'S provides on its Website, both before and during the purchase process.
3.1 Products may be purchased on the Site both by users fulfil the role of consumers and those who do not. Legal persons may only make a purchase on the condition that they have reached the age of eighteen.
3.2 Pursuant to art. 3, paragraph I, letter a) of the Consumer Code, users are reminded that legal persons are deemed to fulfil the role of consumers when the products they purchase are intended for purposes other than their use in the ambit of their respective business, commercial, professional, or craft activities.
3.3 OLYMPIAN'S reserves the right to refuse or cancel orders placed by (i) users with whom it is involved in ongoing legal disputes; (ii) a user who have previously violated these GCS and/or conditions and/or terms of the purchase agreement with OLYMPIAN'S; (iii) users who have been involved in any type of fraudulent activity and, in particular, in fraud related to credit card payments ; (iv) users who have issued false, incomplete, or inaccurate identification data, either by not submitting the documents requested by OLYMPIAN'S promptly or by submitting invalid documents.
4.Registering on the site
4.1. Registration on the Site is free. To register on the Site the user must complete the appropriate form, entering their name, address, place and date of birth, telephone number, email address and a password, and then clicking on the [Create Account] button.
Registering on the site, by opening a personal account, enables the "Registered User" to:
- save and edit their own data;
- access all information relating to orders and returns;
- monitor the status of their orders;
- manage their personal data and update it at any time;
- benefit from dedicated services that can be activated from time to time (e.g. consult "wish list" etc);
- express consent to their personal data being processed in order to receive newsletters from OLYMPIAN'S
4.2 Users must take all due care and attention to safeguard their registration credentials (email address and password). They may be used only by the user and must not be shared with third parties. The user must keep them secret and ensure that no third party has access to them. In addition, the user shall undertake to notify OLYMPIAN'S immediately by email, at email@example.com or by telephone, at no. (+39) 055 958058, in the event he/she suspects or becomes aware of improper use or of improper disclosure of these details.
4.3 The Registered User guarantees that the personal information provided during the registration process on the Site is complete and accurate and agrees to hold OLYMPIAN'S harmless and indemnified against any claims for damages, compensatory obligations and/or fines and penalties arising from and/or in any way associated with the violation of the Site's rules regarding registration or the storage of login credentials by the User.
5. cancelling or modifying orders
To modify or cancel an order, the User must contact OLYMPIAN'S Srl by email, at firstname.lastname@example.org, or by telephone, at (+39) 055 958058, promptly and, in any event, not later than 12 hours after placing the order, remembering to quote the corresponding reference order number.
6.Order status and shipment information
At the moment his/her order is shipped, the User will receive the tracking number at the email address indicated, so that he/she can track their purchases on the courier's website or via their call-centre.
7.Request copies of documents and modifications to registered data
To request copies of tax documents and/or modifications to his/her personal data changes, the user must contact OLYMPIAN'S by email, at email@example.com, or by telephone at, (+39) 055 958058, ALWAYS remembering to indicate the type and number of the document he/she requires a copy of and/or wishes to be modified.
All products marketed by OLYMPIAN'S on Olympianstore.it e-commerce website are covered by a legal guarantee of conformity pursuant to and in conformity with the provisions of Article 128 and subsequent articles of Italian Legislative Decree N. 206 of 2005 ("Consumer Code").
9.Information on invoices, bank transfers and refunds
To contact the administrative service the Customer must send an email to firstname.lastname@example.org or call (+39) 055 958058, remembering to quote the order number or the number of the document or invoice that he /she requires information about.
10.Terms of payment
Purchases made on Olympianstore.it are safe and guaranteed and the user may select from the following payment methods:
- Payment by Advance Bank Transfer
- Credit card payment
- Payment via Paypal
10.1 Payment by advance bank transfer
In case of payment by bank transfer the order will be processed only after confirmation of payment is received from the bank.
Payment must be made within 3 working days of the order date. In order to ensure the order is processed rapidly and correctly, the Customer must include the order number and date, as well as his/her name and surname in the payment details. Once this deadline has expired, the order will be cancelled automatically.
The availability of the selected product will be assessed at the moment the payment is received.
Bank transfers must be made payable to:
OLYMPIAN'S Srl, Via Brodolini, 35, Figline Incisa Valdarno 50063 (Florence)
SWIFT Code: BPPIITRRXXX
Bank: POSTE ITALIANE SpA
10.2 Credit card payment
If the User chooses to pay by credit card, the reference bank will authorise the payment corresponding to the amount of the purchase. In the event of cancellation, OLYMPIAN'S will request the cancellation of the transaction and the refund of the committed sum.
The refund times depend exclusively on the banking system. Once the transaction has been cancelled, OLYMPIAN'S may not be held responsible in any way for delays and/or damages caused by the banking system.
OLYMPIAN'S reserves the right to request additional information from the User or for copies of documents proving the ownership of the card used to make purchases. In the event of refusal to provide such information or documentation, OLYMPIAN'S srl reserves the right not to accept the conclusion of the contract. OLYMPIAN'S is unable to access any personal data relating to the owner of the card at any time during the credit card purchase process since such information is transmitted directly to the site of bank that handles the transaction, which is a protected site.
10.3 Payment via PayPal
If the user selects payment via PayPal, he/she will be redirected to a PayPal page and the payment will be processed according to the procedures indicated thereon. The information provided on the PayPal site will not be shared with OLYMPIAN'S but will be managed exclusively by the former. In case of cancellation of the order or non-acceptance by OLYMPIAN'S, the amount will be refunded to the user's PayPal account. OLYMPIAN'S may not be held responsible in any way for delays and/or damages caused during this phase.
11.Shipping and costs
Goods may be delivered by different couriers. OLYMPIAN'S avails itself of a series of affiliated couriers/shipping agents that offer the best quality/price ratio for the destination concerned: this allows us to offer our customers competitive prices and quality service.
The shipping rate will be indicated in the cart and at the checkout and calculated according to the products selected and the delivery country/postcode.
Shipping times depend on the availability of the selected goods in stock and the respective shipping methods.
In any event, the delivery date is purely indicative and is in no way binding on OLYMPIAN'S. OLYMPIAN'S avails itself of a series of affiliated couriers/shipping agents that offer the best quality/price ratio for the destination concerned: this allows us to offer our customers competitive prices and quality service.
Under no circumstances will it possible to make delivers by appointment and/or at pre-established times and/or on pre-established dates.
In the event of non-delivery of goods due to incorrect address information provided by the User or due to storage in the courier's/shipping agent's warehouse and/or for any reason attributable to the User, a new shipment will ONLY be possible upon advance payment of the respective costs in accordance with the procedures indicated by OLYMPIAN'S.
13.Delivery of goods
Upon receipt of the goods, the User shall verify:
- that the number of packages delivered corresponds to the number indicated on the shipping document;
- that the packaging is intact and not altered in any way, including the sealing tape.
If the packaging has been tampered with and/or is damaged in anyway, the User shall immediately challenge the shipment and/or delivery using the form received from the courier and inserting the phrase "GOODS NOT CHECK DUE TO ... " (indicating the reason).
The User shall subsequently report any damage within 3 days of receiving the goods, using the methods indicated by the shipping agent responsible for delivering them.
14.Right of withdrawal
The right of withdrawal is regulated by Article 64 of the Consumer Code, as amended by Italian Legislative Decree N. 21 of 21 February 2014.
Users who purchase goods in their role as Consumers, as defined to in section 3.2 of this agreement, are entitled to withdraw from the contract for any reason and without penalty within 14 working days of placing of an order, and without incurring any costs other than those set out in article 56, paragraph 2, and article 57 of that aforementioned legislative decree. The full text of the Consumer Code, last updated on 16 September 2015, is available from:https://www.aduc.it/generale/files/allegati/codiceconsumo.pdf
NOTE:The right of withdrawal applies exclusively to consumers (natural persons who purchase the goods for purposes not related to their professional, commercial or business activities).
Note:Customers who purchase goods with a VAT Number may not exercise the right of withdrawal
The right of withdrawal must be exercised in the following ways:
- The purchased product must be intact and returned in its original packaging, with all seals intact and complete with all its parts (including packaging and any documentation and accessories).
- To exercise this right, the User must notify OLYMPIAN'S via email, at email@example.com within 10 working days of the date on which the goods were delivered.
- Once OLYMPIAN'S has confirmed receipt of the above notification, the User shall place the Product in its original packaging, ensuring that it is suitable for shipping, and arrange to send it, at its his/her own expense, to the following address: OLYMPIAN'S srl, Via Brodolini, 35, Figline Incisa Valdarno 50063 (Florence) - Italy
- Until the Product is received at out warehouse, the shipment shall be under the complete responsibility of the User. OLYMPIAN'S may not be held responsible in any way for damage to and/or loss/theft of uninsured return shipments.
16.Returns and refunds
The goods must be returned to OLYMPIAN'S in accordance with the terms set out in point 14 and accompanied by the authorisation form. With the exception of any costs necessary to restore the original packaging, OLYMPIAN'S will refund the full amount to the User within 14 days of the return of the goods, by a transfer of the amount charged to the credit card or by paid by bank transfer.
In the latter case, the User shall provide the bank details necessary for the refund payment without delay (customer's IBAN code).
17.Forfeiture of the right of withdrawal
The User shall forfeit the right of withdrawal and the consequent right to be refunded in the event that OLYMPIAN'S ascertains the existence of at least one of the following conditions:
- Use (even partial) of the goods and any consumables;
- Absence of original external and/or interior packaging;
- Damage to the product attributable to any cause other than shipping
In the above cases OLYMPIAN'S will arrange to return the items to the User, charging the latter for any shipping costs.
18.1 The purchase contract concluded on the Site is governed by Italian law.
18.2 The above shall not prejudice the application of more favourable conditions applicable in the country of residence, or provisions that are binding under the terms of the locally-applicable legislation, in the case of Consumer users whose normal residence is not in Italy, in particular with respect to the deadline for exercising of the right of withdrawal and/or the deadline for the return of the Products in the event they wish to exercise this right, the procedures and formalities for communication thereof and in the legal guarantee of conformity.
18.4 In the event of any dispute concerning the application, implementation and interpretation of the present General Conditions of Sales, all users who are resident in an EU member state other than Italy shall also have the right to access the European small claims procedure, established by Regulation (EC) N. 861/2007 of the Council, of 11 July 2007, provided that the amount in question does not exceed Euro 2,000.00, excluding interest, entitlements and expenses. The text of this regulation is available at: www.eur-lex.europa.eu.
19.ODR (Online Despute Resolution)
Pursuant to the provisions of art. 14 of Regulation (EU) 524/2013/EU, the Consumer user is informed that, as an alternative to court litigation, both the consumer and OLYMPIAN's may avail themselves of the online dispute resolution solution by submitting a claim via the platform provided by the European Commission. This service may be used by the European consumers to resolve any dispute relating to, and/or arising from, contracts of sale for goods and services stipulated on-line by mans of a non-judicial process. The platform may be accessed at the following link (https://ec.europa.eu/consumers/odr/).
OLYMPIAN'S will be contacted by the body at the following address firstname.lastname@example.org. For any clarification, please contact us at the email address indicated in this document.
For any suggestions, notifications or complaints, please write to us at email@example.com
General Information & Customer Service: Tel. (+39) 055 958058 - firstname.lastname@example.org
Registered and Operations Office: OLYMPIAN'S Srl
Via Brodolini, 35, Figline Incisa Valdarno 50063 (Florence)-Italy
Postcode Fully paid up share capital € 100,000.00 Tel. 055 958058 - Fax. 055 958255
VAT/TAX Code IT03927250484 - Business Registry Number No. 399881